Returns & Exchanges

Boutique Purchases

Go to any of our boutiques with your item(s) and we'll be happy to refund the purchase price of the item(s) returned to your original payment method (or give you merchandise credit if past 21 days) or exchange your item(s). If you don't have a receipt, you will be given merchandise credit. If you don't have your receipt, we will issue you merchandise credit for the lowest price of the item(s) in the prior ninety (90) days. Purchases made in boutiques can only be returned to boutiques at this time.

Orders Placed in Boutique:

Special Orders placed in a boutique can be returned to any of our boutiques. We are unable to accept special order returns by mail.

Online Purchases

In Boutiques: Go to any of our boutiques with your item(s) and we'll be happy to refund the purchase price of the item(s) returned to your original payment method (or give you merchandise credit if past 21 days) or exchange your item(s). PayPal orders can currently be returned in a boutique for merchandise credit only.

Afterpay Purchases

Afterpay orders can not be returned in boutiques. Visit our online returns portal to begin your return and print a return label here. Afterpay will be notified of your return and refund payment accordingly once your return is received and processed by our warehouse.

By Mail (online orders):

For returns, mail us the item(s) you wish to return, and we’ll issue the refund for the purchase price of the item(s) back to your original payment method (or email you a merchandise credit if past 21 days). The cost to use our return label is $5, and it will be deducted from your refund. The shipping cost that was initially charged to you was the cost of the delivery service from our warehouse to your address and is not refundable. Your refund will be processed within 7-14 business days from the date it is received at our warehouse.

See below for instructions on sending your items back to us. If you choose to use your own shipping carrier, send to the following address:

francescas's Returns

8760 Clay Road, Suite 100

Houston, TX 77080

You should see a refund in 7-14 business days from the day we receive the original item.

If you have the original receipt, we can credit the original payment method or give you merchandise credit if it's more than 21 days past the date of delivery. If you don't have a receipt, you will be given merchandise credit.

You should see a refund in 7-14 business days from the day we receive the original item.