Account
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We recently made some enhancement! Please reset your account password by clicking here.
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Once you log into your account, you will be directed to the Account Information page where you will be able to update or edit your email address, password, billing address, or phone number. You will need to re-enter your password to save any changes.
The Fran Club page got an upgrade! Don't see your rewards? Please contact customer service here.
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During our construction, such a bummer - your favorites may habe been left behind. Click here to start a new wish list of your favs?
Ordering
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francesca's operates in 47 states. Click here to find the one nearest you.
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Unfortunately, at this time we are unable to take orders over the phone. If you are having trouble placing your order online please contact Guest Services.
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We are unable to modify, change, or cancel an order once it has been placed. If you have any questions, please contact Guest Services.
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Unfortunately, at this time we are unable to cancel any orders.
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If you are experiencing checkout issues, please contact Guest Services.
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francesca's® strives to provide our customers with fresh new products, therefore we rarely reorder an item once it has sold out. If an item is not found online, then the online store is out of stock. You may contact your nearest boutique to see if the item is still available at the store.
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Click here to view our size chart.
We recently upgraded our website and did some housekeeping. You will only see orders that were placed within the past 90 days. If you need help with an older order, please contact customer care here.
Discounts & Promotions
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Unfortunately, promo codes are unable to be used in conjunction with site promotions and are for regular-priced items only. If you are still having issues, please contact Guest Services.
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Please contact Guest Services.
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Click here to view our current promotions.
Shipping
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We offer free shipping for Standard orders over $75 and all Ship to Boutique orders. Click here to view more details and other shipping options.
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All Standard orders over $75 ship for free or simply Ship to Boutique. Click here for more details.
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francesca's® does not ship to the following destinations: Alaska and Hawaii, International, and U.S. Territories.
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Unfortunately, we do not ship to P.O. boxes.
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You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This shipping confirmation email will include the tracking number for your package. You may also track your order here. Please note: Orders placed after 11:00am on any business day will have one additional transit day.
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You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. Once your package has arrived to the boutique, the boutique will email you to pick up your order.
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Please contact Guest Services.
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Please contact Guest Services.
Returns
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Click here to view our return policy.
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Click here to start your return and review our return policy.
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Please contact Guest Services.
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Go to any of our boutiques with your item(s) and we’ll be happy to refund the purchase price of the item(s) returned to your original payment method (or give you merchandise credit if past 21 days) or exchange your item(s). PayPal orders can currently be returned in a boutique for merchandise credit only.