We recently made some enhancement! Please reset your account password by clicking here.
Once you log into your account, you will be directed to the Account Information page where you will be able to update or edit your email address, password, billing address, or phone number. You will need to re-enter your password to save any changes.
The Fran Club page got an upgrade! Don't see your rewards? Please contact customer service here.
During our construction, such a bummer - your favorites may habe been left behind. Click here to start a new wish list of your favs?
francesca's operates in 47 states. Click here to find the one nearest you.
Unfortunately, at this time we are unable to take orders over the phone. If you are having trouble placing your order online please contact Guest Services.
We are unable to modify, change, or cancel an order once it has been placed. If you have any questions, please contact Guest Services.
Unfortunately, at this time we are unable to cancel any orders.
If you are experiencing checkout issues, please contact Guest Services.
francesca's® strives to provide our customers with fresh new products, therefore we rarely reorder an item once it has sold out. If an item is not found online, then the online store is out of stock. You may contact your nearest boutique to see if the item is still available at the store.
We offer free shipping for Standard orders over $70 and all Ship to Boutique orders. Click here to view more details and other shipping options.
All Standard orders over $70 ship for free or simply Ship to Boutique. Click here for more details.
francesca's® does not ship to the following destinations: Alaska and Hawaii, International, and U.S. Territories.
Unfortunately, we do not ship to P.O. boxes.
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This shipping confirmation email will include the tracking number for your package. You may also track your order here. Please note: Orders placed after 11:00am on any business day will have one additional transit day.
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. Once your package has arrived to the boutique, the boutique will email you to pick up your order.
Go to any of our boutiques with your item(s) and we’ll be happy to refund the purchase price of the item(s) returned to your original payment method (or give you merchandise credit if past 21 days) or exchange your item(s). PayPal orders can currently be returned in a boutique for merchandise credit only.
Click here to purchase a gift card that can be sent via mail or e-mail.
Click here to check the balance and track the status of your gift card or e-gift card.
Please use the last 4 digits of the PIN to redeem or view your balance.
Click here to see our available career opportunities. Career opportunities are posted and updated daily.
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